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FAQs

Frequently Asked Questions



ORDER AND DELIVERY

No need! You can sign in as a guest at checkout, but having an account would make your future transactions easier and you can receive exclusive deals and discounts once you’re a certified #CandyCornerKid!

It usually takes 3 to 7 business days to process and ship orders within Metro Manila. Provincial deliveries take 5 to 10 business days max. If your package still hasn’t arrived within the given timeline, email us with your order ID at customersupport@candycorner.ph/info@candycorner.ph

Once your package has been picked up, you can’t make changes to your delivery address. But we’ll still help you get your sweet treats to the right place! Send us a note at shop@candycorner.ph or call 633-3075 (Local 104) with your order number and the correct shipping address. If your order hasn’t shipped yet, we’ll update the address prior to shipping your package. If your order has already shipped, we can work with LBC to have it rerouted. Please note that rerouting a package may add extra transit time and rerouting fees.

Please contact customersupport@candycorner.ph/info@candycorner.ph with your name and billing address and we’ll help you find it!

Please contact customersupport@candycorner.ph/info@candycorner.ph with your order number and we’ll help you find it!

“Failed” usually means our partner courier tried to deliver your package but could not complete the delivery due to the reasons below: 1. Could not find your actual location 2. Nobody was home to receive the package 3. Location is out of the serviceable area If your package was tagged “Failed” contact us right away by replying to the email notification you received with your complete address, mobile number and landmarks near your address.

We try our best to reach all locations for you to get your sweet cravings, but there are still some areas that are not serviceable by our partner courier. If your location cannot be reached, contact shop@candycorner.ph with your order number and we’ll try to tell our partner courier to contact you and ask you to pick up your package at the nearest, serviceable pick-up point.

No problem. If you’re not around, you can ask someone else to receive the package for you. At checkout, you can indicate in the “Order Notes” the name of the person who will receive the package on your behalf and the preferred time you want to receive your order. Although, we can’t assure you that the preferred time you want will be followed, we will try our best to work with the courier to make it happen.

If your order is successful, you should get an order confirmation in the email address you provided. If it’s not in your inbox, please check your spam mail in case it was misplaced there. If you still can’t find it, send us an email at customersupport@candycorner.ph/info@candycorner.ph.

Please check if you’ve received an order confirmation email from us. If not, please send us an email at customersupport@candycorner.ph/info@candycorner.ph with your Name and Item that you’ve ordered so we can check if your order pushed through.

Ooops! The item might currently be out of stock. Don’t worry, you can enter your email address and click “Notify Me” so you’ll get notified as soon as the item you like gets restocked.

PAYMENT OPTIONS

Direct Bank Deposit
You can deposit your payment through either our BDO or BPI account. We will wait for your payment for a maximum of 3 days of holding time. After 3 days, your order will be cancelled.

Credit Card
We accept all major credit cards through PayPal even if you don’t have a PayPal account.

PayPal
If you have a PayPal account, you can pay through PayPal.

Cash on Delivery
Too lazy to go to the bank and you don’t have a credit card but still want those sweets? No worries! Pay once your order is delivered with Cash on Delivery.
Be sure that the exact amount is ready on the day of your delivery date. If you will not be around to receive and pay for your order, please leave it with an authorized representative. There will only be 2 delivery attempts, if you or the authorized representative is not available during both attempts, your order will be cancelled.

You will be notified through your email with us saying that your order is on process. For Cash On Delivery orders, your order will be processed directly and we suggest you prepare the exact amount once the courier delivers your sweet treats to your doorstep for faster transaction and satisfaction.

PROMOTIONS & COUPON CODES

You can apply the promo code at checkout, here’s how: Choose the sweets you wanna buy and add to your cart. Head to checkout and log in to your account if you haven’t logged in, or select “Guest” if you don’t have an account. Click “Have Coupon?” and enter your promo code and click “Apply Coupon.” Our system will automatically apply your corresponding discount. When you’re done filling up all of the details, click “Place Order.”
Please note that promo codes cannot be combined. Only one promo code may be used at a time. For help please contact shop@candycorner.ph or +639176284001 or +639190794401

You may receive an exclusive promo code if you will subscribe to our email newsletter and if you follow us on our social media accounts. We will also be having a monthly promotion where we will be flashing the exclusive promo code of the month in the website’s header.

Oh no! We're so sorry about that! Your promo code may no longer be valid or has already been used. Please check the validity period and promo mechanics we sent you with the code for more information. For assistance, you may also contact us at +639176284001 or +639190794401 or email us at info@candycorner.ph

STORES & PRODUCT INQUIRY

We're located all over the Philippines! You’ll find a list of our stores in the Branches page

You may place wholesale orders in our retail locations, but it is not assured that the full quantity of your order will be readily available. You may, however, place your order in store and our sales associates will contact you when your order is ready for pick up. You can also place your order online where we stock more pieces per item, and we can deliver it to you instead or you can opt to choose to pick it up or ship it from your nearest store. For assistance, please call +639176284001 or +639190794401 or email info@candycorner.ph and a Candy Concierge will assist you.

Our branches have different assortments depending on what suits your area. If Nerds, Bean Boozled, Jelly Belly and other best selling items are what you’re looking for, we usually have it in all of our branches. If you are looking for a specific candy or chocolate, please email shop@candycorner.ph or contact +639176284001 or +639190794401 to confirm availability. We also offer the option to buy online and pick it up or ship it from the store which can save you time and ensure your favorites are there when you need it. :)

Yes they’re available for purchase online and in store. We also sell giveaways which are perfect for parties and events. Our gift wrappers can be added to your order at check out, plus you can avail of a FREE gift tag for all orders! If Candy Corner plastic bags are what you are looking for, we can add this in for free depending on your order. If you are looking for a specific design or customized labels, please email shop@candycorner.ph or contact +639176284001 or +639190794401 to confirm availability.

EVENTS & CUSTOM GIFTS

We are definitely open for customizable party or corporate gifts or giveaways! Feel free to look around our website for your favorite treats and we can surely customize your sets along with packaging. You may email info@candycorner.ph or call us at +639176284001 or +639190794401 so we can plan around your requirements.

Most custom orders require at least one week lead time. Please note that lead time is the amount of time from placing your final order to your product being ready to ship or pick up. Shipping adds an additional 1-5 business days depending on your location and the shipping method selected.

Yay, we love large orders! You can place most orders on our website, but if you have a very large quantity (100-1,000 pieces or more of a particular item), you can contact us at shop@candycorner.ph or give us a call at +639176284001 or +639190794401 for assistance. Please note that large orders may require extra processing time, particularly during the holiday season. So it’ll be great to plan those orders ahead!