Order & DeliveryTo top

Do I need to make an account to shop online?

No need! You can sign in as a guest at checkout, but having an account would make your future transactions easier and you can receive exclusive deals and discounts once you’re a certified #CandyCornerKid!

 

When will I get my order?

It usually takes 2 to 4 business days to process and ship orders within Metro Manila. Provincial deliveries take 4 to 7 business days max. If your package still hasn’t arrived within the given timeline, email us with your order ID at shop@candycorner.ph

Orders made on Fridays (3:01 pm -onwards, Saturdays and Sundays will be entertained on Monday, the following week.

 

Shipping to arrive on a Specific Date:  If you would like your order to arrive on a specific date, please email shop@candycorner.ph  with your order number as the subject to arrange the details.

Holidays: Our office and warehouse is closed during the below holidays. Orders will not be processed or shipped on these days.

EDSA Revolution Day

Holy Week

Independence Day

Labor Day

Ninoy Aquino Day

National Heroes Day

All Saints Day

Bonifacio Day

Christmas

New Year’s Eve

New Year’s Day

 

How much is the shipping fee?

Shipping fee depends on the weight and the measurement of the product you would like to purchase. You may select the following products you would like to order and view your cart and update the shipping fee for you to check the shipping fee you’ll be paying.

 

Below are the rates with its corresponding weight and measurement.

 

Weight

Within Key City

Outside City Limits

1Kg Pouch (9.5×14 inches)

MAX: 1kg or less

Php 75.00

Php 135.00

3kg Pouch (12×18 inches)

up to 3kg

Php 115.00

Php 165.00

6kg Box (18x12x9 inches)

up to 6kg

Php 255.00

Php 365.00

10kg Box (18x18x18 inches)

> 6kg and not more than 10kg

Php 515.00

Php 815.00

 

 

Which shipping carriers do you use?
Our current shipping partner is LBC.

 

Help, my shipping address is wrong!

Once your package has been picked up, you can’t make changes to your delivery address. But we’ll still help you get your sweet treats to the right place! Send us a note at shop@candycorner.ph or call 633-3075 (Local 104) with your order number and the correct shipping address. If your order hasn’t shipped yet, we’ll update the address prior to shipping your package. If your order has already shipped, we can work with LBC to have it rerouted. Please note that rerouting a package may add extra transit time and rerouting fees.

 

Help, I can’t find my order!

Please contact shop@candycorner.ph with your name and billing address and we’ll help you find it!

 

Help, my package is missing!

Please contact shop@candycorner.ph with your order number and we’ll help you find it!

 

Uh Oh! My Shipping Status says, “Failed” What does it mean?

“Failed” usually means our partner courier tried to deliver your package but could not complete the delivery due to the reasons below:

  1. Could not find your actual location
  2. Nobody was home to receive the package
  3. Location is out of the serviceable area

If your package was tagged “Failed” contact us right away by replying to the email notification you received with your complete address, mobile number and landmarks near your address.

We’ll handle the issue and find a way to deliver your package successfully.

 

What if my package was “Failed to Deliver” because it was out of the serviceable area?

We try our best to reach all locations for you to get your sweet cravings, but there are still some areas that are not serviceable by our partner courier.

If your location cannot be reached, contact shop@candycorner.ph with your order number and we’ll try to tell our partner courier to contact you and ask you to pick up your package at the nearest, serviceable pick-up point.

 

What if I’m not home all the time? Can I set the date and time of delivery to make sure I receive it?

No problem. If you’re not around, you can ask someone else to receive the package for you. At checkout, you can indicate in the “Order Notes” the name of the person who will receive the package on your behalf and the preferred time you want to receive your order. Although, we can’t assure you that the preferred time you want will be followed, we will try our best to work with the courier to make it happen.

 

I did not get any confirmation email. What should I do?

If your order is successful, you should get an order confirmation in the email address you provided. If it’s not in your inbox, please check your spam mail in case it was misplaced there.

If you still can’t find it, send us an email at shop@candycorner.ph.

 

Everytime I place an order, it says error. What should I do?

Please check if you’ve received an order confirmation email from us. If not, please send us an email at shop@candycorner.ph with your Name and Item that you’ve ordered so we can check if your order pushed through.

 

Why can’t I add an item to my cart?

Ooops! The item might currently be out of stock. Don’t worry, you can enter your email address and click “Notify Me” so you’ll get notified as soon as the item you like gets restocked.

Payment OptionsTo top

What are the payment methods available?

Direct Bank Deposit

You can deposit your payment through either our BDO or BPI account. We will wait for your payment for a maximum of 3 days of holding time. After 3 days, your order will be cancelled.

Credit Card

We accept all major credit cards through PayPal even if you don’t have a PayPal account.

PayPal

If you have a PayPal account, you can pay through PayPal.

Cash on Delivery

Too lazy to go to the bank and you don’t have a credit card but still want those sweets? No worries! Pay once your order is delivered with Cash on Delivery.

Be sure that the exact amount is ready on the day of your delivery date. If you will not be around to receive and pay for your order, please leave it with an authorized representative. There will only be 2 delivery attempts, if you or the authorized representative is not available during both attempts, your order will be cancelled.

 

How do I know if my payment transaction is successful?

You will be notified through your email with us saying that your order is on process. For Cash On Delivery orders, your order will be processed directly and we suggest you prepare the exact amount once the courier delivers your sweet treats to your doorstep for faster transaction and satisfaction.

 

*Business hours for order processing and customer service is 8am to 5pm, from Monday to Friday, excluding holidays. Orders made on Fridays (3:01 pm -onwards, Saturdays and Sundays will be entertained on Monday, the following week.

Promotions & Coupon CodesTo top

How do I use a promo code?

You can apply the promo code at checkout, here’s how:

  1. Choose the sweets you wanna buy and add to your cart.
  2. Head to checkout and log in to your account if you haven’t logged in, or select “Guest” if you don’t have an account.
  3. Click “Have Coupon?” and enter your promo code and click “Apply Coupon.” Our system will automatically apply your corresponding discount.
  4. When you’re done filling up all of the details, click “Place Order.”

Please note that promo codes cannot be combined. Only one promo code may be used at a time. For help please contact shop@candycorner.ph.

 

Where can I get a promo code?

You may receive an exclusive promo code if you will subscribe to our email newsletter and if you follow us on our social media accounts. We will also be having a monthly promotion where we will be flashing the exclusive promo code of the month in the website’s header.

 

 

I got a promo code but it doesn’t work.

Your promo code may no longer be valid or has already been used. Check the validity period and promo mechanics we sent you with the code for more information.

Stores & Product InquiryTo top

Where are your stores located?

You’ll find a list of our stores in Branches

 

Can I place wholesale orders at a retail location?

You may place wholesale orders in our retail locations, but it is not assured that the full quantity of your order will be readily available. You may, however, place your order in store and our sales associates will contact you when your order is ready for pick up.

If you would like to purchase online and arrange for in-store pickup, please call 633-3075 (Local 104) or email shop@candycorner.ph and a Candy Concierge will assist you.

 

Do all branches have the same selection of candy?

If Nerds, Bean Boozled, Jelly Belly and other best selling items are what you’re looking for, we do have it in all of our branches. If you are looking for a specific candy, please email shop@candycorner.ph or contact 633-3075 (Local 104) to confirm availability.

 

Your gift packaging are so pretty, can I have a bunch of them?

Yes they’re available for purchase online here and in store. We also sell giveaways which are perfect for parties and events.

If you are looking for a specific design or customized labels, please email shop@candycorner.ph or contact 633-3075 (Local 104) to confirm availability.

Custom & EventsTo top

How can I learn more about custom and corporate gifts?

We are definitely open for customizable party or corporate gifts or giveaways! You may email shop@candycorner.ph or call us at 633-3075 (Local 104) so we can plan with your needs.

What is the lead time for custom orders?

Most custom orders require at least 2-3weeks lead time. Please note that lead time is the amount of time from placing your final order to your product being ready to ship or pick up.  Shipping adds an additional 1-5 business days depending on your location and the shipping method selected.

 

 

I have a large order, who can help me?

Yay, we love large orders! You can place most orders on our website, but if you have a very large quantity (100-1,000 pieces or more of a particular item), you can contact us at shop@candycorner.ph or give us a call 633-3075 (Local 104) for assistance.  Please note that large orders may require extra processing time, particularly during the holiday season. So it’ll be great to plan those orders ahead!

Returns & RefundsTo top

Can I return the candy or chocolate I ordered?

You may return products only with the following instances below:

  1. Item is melted
  2. Damaged or Dented Packaging
  3. Wrong Flavor/Color/Shape,etc.

You may place a request to return these products within twenty four (24) hours of the products’ delivery date. Our products are perishable food items, hence the need of an urgent response and action from you and our team. Items reported for return after 24 hours upon receipt of the products cannot be returned.

Please note, original order shipping costs are not refundable or transferable.

 

What do I do and who do I contact if I have received melted product?

If you have received melted product, you are required to take a picture of the melted product right away and contact customer service within 24 hours of receipt case at either shop@candycorner.ph or call 633-3075 (Local 104) in order to be accommodated by a replacement or refund.

 

How do I return/replace a product?

Before anything, make sure to send us an email at shop@candycorner.ph to let us know that you’re returning a package and the reason for doing so.

If you are located within Metro Manila, our partner courier will pick up the damaged item. Make sure to take enough photos of every angle of the ordered item for proper investigation and send it to us as well.

For those who are outside Metro Manila and Provincial areas, the item will have to be returned via LBCX CAMS Account at the nearest LBC branch via these simple steps:

  • Take note of the transaction number
  • Bring the item/s to your nearest LBC branch Monday to Friday, 10 a.m. to 5 p.m., and inform the LBC representative that you will be shipping the item/s via the LBCX CAMS Account #10346601. You do not need to make any payment.
  • LBC branch frontliner will provide you with a packing label, which you will need to fill out placed on your return package.
  • Once received and processed, you will be given an acknowledgement receipt with your tracking number.
  • Email your tracking numbers to customercare@xpost.ph and shop@candycorner.ph Please make sure to indicate the store name (Candy Corner) and the transaction number in the subject field of your email.

 

I returned my order. How do I get a refund?

Assuming all criteria for an eligible returns are met, we will be refunding you with the exact amount of the item that you are returning. We will not be covering the shipping fee for the refunded item.

Once we receive your returned package, please allow 3 to 5 business days to process your refund.

 

Where can I send my compliments or complaints?

We’d love to hear your feedback. While getting sweet notes is always wonderful, we also appreciate hearing about the things where we can improve. Please send any comments to shop@candycorner.ph or call 633-3075 (Local 104). We share customer feedback with our entire team on a regular basis, so that we can celebrate what is working well, and improve areas that need to be fixed.